Saturday 19 March 2011

Using the Problem Steps Recorder

Whether you provide technical support as a profession or just help your family members when they have computer problems, you will find the Problem Steps Recorder to be a wonder tool. It takes the pain out of trying to discern what a user experienced when they encountered a problem with Windows itself or some application that they are running on Windows. It makes it easier on the user as well, as they no longer have to try and describe what happened. The Problem Steps Recorder is a simple tool that provides advanced documentation and screen captures of what took place on the users screen from the time they begin recording until the time they stop.

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