The snipping tool has also been around in various incarnations but it’s even easier to use in Windows 7. Launch the tool, then drag and drop any part of your screen. The tool will snip the selection. You can save it as a graphic file or annotate with basic drawing tools. Teach your end users how to use this tool so they can grab the snapshots of their problems and send them to the help desk. Or create your own library of visual notes or drag into outlook for quick details that only can be more easily explained with an image.
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